Refund Policy

If ThreatLoops is not right for you, you can request a full refund within 30 days of your order date. This applies to first purchases and to renewals of monthly and annual plans alike.

You do not need to give a reason, and you do not need to have used the product a certain amount. We also give every account a 30-day trial before any payment is taken, so you can evaluate the service first.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

There are two ways to ask for a refund:

• visit paddle.net, enter the email address you used at checkout, and manage or refund your order there
• email us at support@threatloops.com with the email address on the order and we will raise the refund with Paddle for you

Paddle's own refund policy is published at https://www.paddle.com/legal/refund-policy and applies alongside this page.

Approved refunds are returned to the original payment method by Paddle. Paddle normally processes them within a few business days; how quickly the money appears then depends on your bank or card issuer.

Where sales tax or VAT was charged on the order, it is refunded with the rest of the payment.

If you are past the 30-day window, you can still cancel at any time from Settings or through paddle.net. Cancelling stops future renewals and keeps your access until the end of the period you have already paid for.

If we discontinue the service, or if a billing error means you were charged incorrectly, we refund the unused portion of your period regardless of the window above.

We may decline a refund where an account has been used to breach the Terms of Service — for example bulk-exporting the intelligence catalogue or repeatedly buying and refunding the same plan. Nothing in this policy affects your statutory rights.

Questions about billing or a refund: support@threatloops.com. We reply to billing email within one business day.