Contact us
ThreatLoops is operated by Meekware LLC. One inbox handles support, billing, privacy and security — it is monitored on business days and answered by the people who build the product.
Last updated 7 August 2026
Who you are dealing with
Meekware LLC, a limited liability company, trading as "ThreatLoops".
Meekware LLC, 1209 N Orange St, Wilmington, DE 19801, United States
Email: support@threatloops.com
Support and product questions
Email support@threatloops.com. We reply within one business day. Most questions are already answered in the help centre at /help, which is searchable and does not require an account.
Billing, refunds and invoices
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
You can manage an order, find invoices or request a refund at paddle.net using the email address you checked out with — or email support@threatloops.com and we will raise it with Paddle for you. See the Refund Policy at /refunds.
Privacy requests
To access, correct, export or delete your data, email support@threatloops.com with "Privacy request" in the subject line, from the address on the account. We respond within 30 days. The Privacy Policy at /privacy explains what we hold.
Security reports
Report a suspected vulnerability to support@threatloops.com with steps to reproduce. Please give us a reasonable window to fix it before disclosing publicly. Our disclosure position is on the Security page at /security.
Procurement, questionnaires and data processing
If your organisation needs a security questionnaire completed or a data processing agreement in place before purchasing, email support@threatloops.com and we will work through it with you.